Sincerely, Bill Scott
I am sorry to drone on in this review but as a former National Sales Manager for three large Corporations, I used to emphasize excellent customer service. My gold standard with my people for customer service was to delight your customer! David not only delighted us with his customer service and his cleaning of the rugs, but he also delighted us with his follow up. The furniture moving by his pick up and delivery men was exceptional, and David's knowledge of his trade is unsurpassed!
David's knowledge of his business is extraordinary and he was able to identify it as coming from India. The cleaning job on this rug was phenomenal. It looks like a new rug. Instead of hiding it under our king size bed, it now sits proudly in our family room where several guests have commented on it. The second rug was a silk rug we had purchased at an auction 15 years ago. It needed to be re-fringed and had never been cleaned. The cleaning of this rug was beyond great, and the new fringe that David's workers hand sewed on looks fabulous! Finally, the third rug was also 15 years old and had never been cleaned. It had an old stain from Christmas tree water that had overflowed. David was able to remove the stain and the cleaning job made it look new again.
First of all, David comes personally when the rugs are picked up and delivered to ensure quality control and customer satisfaction! When does an owner do that? Secondly, he promised us our rugs in 3 weeks and he delivered them to us on a Saturday afternoon exactly 3 weeks from the day he promised them! Thirdly, the cleaning and re-fringing were absolutely beyond our wildest dreams.
DELIGHTED! The customer service and results of David's Rug Cleaning on our 7 rugs (3 Oriental) absolutely exceeded our expectations! My wife and I agree that this was the BEST experience we have had with any business that we have used in literally the last 30 years! Let me explain...
I strongly recommend his business and look forward to seeing him in a year for an annual cleaning.
I found David's Rug Cleaning online and was not sure of the quality of the service since I had not recommendation. I was pleasantly surprised. Very professional service and my rug looks like new! He did a wonderful job and I would use David again for future jobs. Highly recommended.
Fantastic customer service! Came highly recommended to me and I will pass along that recommendation to others.
Let me tell you about the Oriental rugs:
Jeanine and Chris Doody-Shrewsbury
The first one was inherited from a relative and we estimate it to be 60-70 years old. To our knowledge, it had never been professionally cleaned.
David and his team have been very helpful during the pick-up and delivery process; he has gone out of his way to accommodate our requests. Our rugs were returned in as good as new condition after cleaning. David is quite knowledgable and was happy to answer any questions I had. We are repeat customers and are very satisfied.
David was knowledgeable, courteous, and professional. We recently had some repair work done to a few of our older rugs and his team's work was meticulous. The rugs were returned to us in beautiful condition. His delivery crew replaced each carpet to it's previous location with care and attention to detail. We are confident that these repairs will allow us to enjoy our rugs for many years to come. We feel lucky to have come across such a quality company right in our community.
David S Rug Cleaning is a US Laundry based in Red Bank, New Jersey. David S Rug Cleaning is located at 125 Half Mile Rd #200, Red Bank, NJ 07701, USA.
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