Beautiful furnishings and very friendly, informative staff. No one was pushy, everyone was happy to answer questions, and never made us feel like we were pressured into buying anything. Great experience!
The staff in the store are nice and helpful. Unfortunately I cannot say the same for the employees that work at the customer pick-up. They are very rude and not accommodating. They were not willing to help put all my items in the car, I basically had to do it myself. Terrible customer pick-up!!!!!!
Big selection and very nice and helpful staff! It's my favorite West Elm!
Nice product but the staff leave more to be desired. I went in one night to look at a fixture that my wife wanted the green light on. I spoke to the sales staff and informed them that we wanted to purchase it, and that we would be calling tomorrow morning to do so. They neglected to inform me that the fixtures price was going up tomorrow. When we called to purchase, they would not honor the price from the night before. Customer service was certainly lacking and we ended up getting what we wanted somewhere else.
Me and the Mrs. have been looking for a new couch for a few weeks and West Elm has a great sale going on. After seeing a few possible sofas on their website, we decided to stop by the Red Bank, NJ location while on the way back north from a trip to AC. We figured we could get a few swatches and get some more info on the pieces we were interested in. We were there for about 20 minutes before we walked out. No greeting from the employees. Not one person asked if we needed help. None of the employees even made eye contact with us. We ended up rooting through their swatch bins on our own but we're so put off by the employees that we left. I would like to call the customer service trash but non existent would be a better description. It was very disappointing to say the least. Restoration Hardware has been our go to home furnishing store for nearly a decade but we wanted to try something new. I guess not. Thanks for nothing West Elm in Red Bank.
West Elm is a US Furniture Store based in Red Bank, New Jersey. West Elm is located at 1 Bridge Ave #5, Red Bank, NJ 07701, USA.
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